Shipping & Delivery
What shipping methods do you offer?
We ship via international express: UPS, FEDEX and DHL etc.
How long does it take to get my products?
It takes about 7-10 business days. More details please refer to our shipping policy.
What is the logistics cost?
US is Free shipping.Except for Alaska,Hawaii and Puerto Rico in the US,where an additional $200 shipping charge will apply.
Do you support international shipping?
We support worldwide shipping.There is an additional $200 shipping charge for countries other than US. The shipping fee will be automatically billed for you when you pay.
Returns & Refunds
Do you support returns and exchanges?
Yes, we support 30-day returns. Please see our Return Refund Policy for more details
If I return an item, how much refund can I receive?
If you request a return&refund, we will charge you a service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.(Please refer to the refund policy for details)
How long does it take to get a refund?
We will arrange the refund for you after the goods are received and checked correctly at our warehouse.The refund will take 1-2 business days to arrive.The refund will be processed to your original account.If the refund time is beyond this time limit, please contact PayPal or your issuing bank for further information.
Can I change to another product?
Replacing will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.
Payments & Safety
How to buy and pay on this website?
Our products can be purchased directly online, and the payment gateway is PayPal.If you encounter payment problems, please contact us directly.
What are the payment methods you support?
Ankun Health supports PayPal and other payment methods. We will send you an email notification after payment.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.